Fitting room terminal, job supporting system, and information acquiring method

ABSTRACT

A display unit displays information in a fitting room. An operation input unit receives operation input of information in the fitting room. An RFID reader writer performs radio communication with an RFID tag, which is attached to a commodity and stores data of a commodity ID for identifying the commodity, and sets a radio communication range in the inside of the fitting room. A control unit that (i) acquires data of a commodity ID from an RFID tag attached to a commodity in the fitting room via the RFID reader writer, (ii) acquires, according to the acquisition of the data of the commodity ID, data of questionnaire information including a question and plural answers to the question from a questionnaire information file that stores the data of the questionnaire information, and (iii) causes the display unit to display the acquired questionnaire information, waits for selection of one or two or more answers, which are included in the questionnaire information displayed by the display unit, by operation input in the operation input unit, and causes a storage area to store the answers selected by the operation input in the operation input unit.

CROSS-REFERENCE TO RELATED APPLICATION

This application is based upon and claims the benefit of priority fromJapanese Patent Application No. 2008-131896, filed on May 20, 2008, theentire contents of which are incorporated herein by reference.

TECHNICAL FIELD

The present invention relates to a fitting room terminal used by acustomer in a fitting room, a job supporting system, and an informationacquiring method.

BACKGROUND

Qualitative information concerning sales such as answers to questions“why do you purchase the commodity?” and “what are you dissatisfied withabout the commodity?” is extremely important for an apparel seller. Thisis because the apparel seller can make use of the qualitativeinformation concerning sales for the expansion of commodities sold instores. For example, if the apparel seller can acquire answers to aquestion “what are you dissatisfied with” concerning a commodity that acustomer tries on but does not purchase, instead of the commodity, theapparel seller can procure and sell a commodity that solves thedissatisfaction. Consequently, an increase in sales can be expected.

The apparel seller can acquire quantitative information concerning sales“which commodity is sold” and “how many commodities are sold” from a POS(Point Of Sales) system installed in a store. On the other hand, theapparel seller cannot acquire qualitative information concerning sales.In order to acquire the qualitative information concerning sales, theapparel seller may request customers visiting the store for shopping toanswer questions printed on a questionnaire.

However, most of the customers mind public eyes and do not write honestopinions or reject answer the questions. Therefore, it is difficult forthe apparel seller to acquire qualitative information concerning salesusing the questionnaire.

JP-A-2005-189918 discloses a technique for providing a photographingservice for photographing a customer, who tries an apparel article on,using a CCD camera in a fitting room to acquire information concerningwhat kinds of apparel articles the customer using the photographingservice often tries on. JP-A-2005-309601 discloses a technique forreading, via an RFID reader writer in a fitting room, data such ascommodity ID from an RFID tag attached to an apparel article broughtinto the fitting room by a customer. However, only quantitativeinformation indicating which commodity and how many commodities acustomer tries on is acquired even by the technique disclosed inJP-A-2005-189918 and the technique disclosed in JP-A-2005-309601.

SUMMARY

It is an object of the present invention to allow an apparel seller toacquire qualitative information concerning sales such as an answer to aquestion “what are you dissatisfied with about the commodity?”.

According to an aspect of the present invention, there is provided afitting room terminal including a display unit that displays informationin a fitting room, an operation input unit that receives operation inputof information in the fitting room, an RFID reader writer that performsradio communication with an RFID tag, which is attached to a commodityand stores data of a commodity ID for identifying the commodity, andsets a radio communication range in the inside of the fitting room, anda control unit that (i) acquires data of a commodity ID from an RFID tagattached to a commodity in the fitting room via the RFID reader writer,(ii) acquires, according to the acquisition of the data of the commodityID, data of questionnaire information including a question and pluralanswers to the question from a questionnaire information file thatstores the data of the questionnaire information, and (iii) causes thedisplay unit to display the acquired questionnaire information, waitsfor selection of one or two or more answers, which are included in thequestionnaire information displayed by the display unit, by operationinput in the operation input unit, and causes a storage area to storethe answers selected by the operation input in the operation input unit.

According to another aspect of the present invention, there is provideda job supporting system including a server including a questionnaireinformation file that stores data of questionnaire information includinga question and plural answers to the question, and a fitting roomterminal that communicates with the server. The fitting room terminalincludes a display unit that displays information in a fitting room, anoperation input unit that receives operation input of information in thefitting room, an RFID reader writer that performs radio communicationwith an RFID tag, which is attached to a commodity and stores data of acommodity ID for identifying the commodity, and sets a radiocommunication range in the inside of the fitting room, and a controlunit that (i) acquires data of a commodity ID from an RFID tag attachedto a commodity in the fitting room via the RFID reader writer, (ii)acquires, according to the acquisition of the data of the commodity Id,the data the questionnaire information from the questionnaireinformation file, and (iii) causes the display unit to display theacquired questionnaire information, waits for selection of one or two ormore answers, which are included in the questionnaire informationdisplayed by the display unit, by operation input in the operation inputunit, and causes a storage area to store the answers selected by theoperation input in the operation input unit.

According to still another aspect of the present invention, there isprovided an information acquiring method including a control unitacquiring data of a commodity ID from an RFID tag attached to acommodity in a fitting room via an RFID reader writer, the RFID readerwriter performing radio communication with an RFID tag, which isattached to a commodity and stores data of a commodity ID foridentifying the commodity, and setting a radio communication range inthe fitting room, the control unit acquiring, according to theacquisition of the data of the commodity ID, data of questionnaireinformation including a question and plural answers to the question froma questionnaire information file that stores the data of thequestionnaire information, and the control unit causing a display unitto display the acquired questionnaire information, waiting for selectionof one or two or more answers, which are included in the questionnaireinformation displayed by the display unit, by operation input in theoperation input unit, and causing a storage area to store the answersselected by the operation input in the operation input unit, the displayunit displaying information in the fitting room and the operation inputunit receiving operation input of information in the fitting room.

DESCRIPTION OF THE DRAWINGS

A more complete appreciation of the present invention and many of theattendant advantages thereof will be readily obtained as the samebecomes better understood by reference to the following detaileddescription when considered in connection with the accompanyingdrawings, wherein:

FIG. 1 is a system diagram of a job supporting system;

FIG. 2 is a perspective view of a fitting room including a fitting roomterminal;

FIG. 3 is a perspective view of the fitting room terminal;

FIG. 4 is a block diagram of a hardware configuration of the fittingroom terminal;

FIG. 5 is a schematic diagram of a data structure of a customer file;

FIG. 6 is a schematic diagram of a data structure of a commodity file;

FIG. 7 is a schematic diagram of a data structure of a point managementfile;

FIG. 8 is a schematic diagram of a data structure of aquestionnaire-information-by-clientele file;

FIG. 9 a schematic diagram of a data structure of aquestionnaire-information-by-commodity file;

FIG. 10 is a schematic diagram of a data structure of a questionnaireanswer file;

FIG. 11 is a flowchart of an example of processing executed by a CPU ofa fitting room terminal;

FIG. 12 is a schematic diagram of a screen example of an LCD of thefitting room terminal that displays a scan instruction;

FIG. 13 is a schematic diagram of processing contents of questionnaireinformation acquisition processing;

FIG. 14 is a schematic diagram of a screen transition example of the LCDof the fitting room terminal in questionnaire answer selectionprocessing; and

FIG. 15 is a schematic diagram of a screen example of the LCD of thefitting room terminal that displays end notification information.

DETAILED DESCRIPTION

An embodiment of the present invention is explained with reference toFIGS. 1 to 15. This embodiment is an example of application of thepresent invention to a fitting room terminal 101 configuring a jobsupporting system 11 installed in an apparel store.

FIG. 1 is a system diagram of the job supporting system 11. A store thatinstalls the job supporting system 11 is an apparel store. The storedisplays a large number of apparel articles 31 (see FIG. 2) ascommodities. A register counter (not shown in the figure) near an exitof the store supports a POS terminal 501 serving as a commodity salesdata processing apparatus. The POS terminal 501 executes commodity salesdata processing.

The POS terminal 501 includes a scanner 502 that scans and outputs dataof a commodity ID peculiar to each commodity and a card reader 503 thatreads and outputs data stored by a member card 51 (see FIG. 3). An RFIDtag 41 (see FIG. 2) attached to the apparel article 31 (see FIG. 2),which is a commodity, shows a commodity ID in a form of a code symbol.

The POS terminal 501 is connected to an application server 201, adatabase server 301, and a client terminal 401 via a network line 15.All installation places of the application server 201, the databaseserver 301, and the client terminal 401 are in a backyard and the likeof the store.

The application server 201 is a general server computer. A display thatdisplays information, a keyboard for inputting information, and apointing device (all of which are not shown in the figure) are connectedto a housing of the application server 201. The housing incorporates anHDD (not shown in the figure), which stores various files, as a storagedevice. An installation place of the application server 201 may be theoutside of the store.

The database server 301 is a general server computer. A display thatdisplays information, a keyboard for inputting information, and apointing device (all of which are not shown in the figure) are connectedto a housing of the database server 301. The housing incorporates an HDD(not shown in the figure), which stores various files, as a storagedevice. An installation place of the database server 301 may be theoutside of the store.

The client terminal 401 is a notebook personal computer having anopenable and closable housing. The client terminal 401 includes an LCD402 that displays information, a keyboard 403 for inputting information,and a track pad (not shown in the figure) for moving a mouse pointerdisplayed by the LCD 402. Other components of the client terminal 401are the same as those of a general notebook personal computer.Therefore, explanation of the client terminal 401 is omitted.

In the store as the apparel store, plural fitting rooms 21, each ofwhich is used by a customer when the customer tries on the apparelarticle 31 (see FIG. 2), which is a commodity. The customer tries theapparel article 31 on in the fitting room 21 and considers purchase ofthe commodity. The fitting room 21 includes a fitting room terminal 101.

FIG. 2 is a perspective view of the fitting room 21 including thefitting room terminal 101. FIG. 3 is a perspective view of the fittingroom terminal 101.

A shape of the fitting room 21 is a rectangular parallelepiped opened ina part of an upper surface and a part of a front surface. The opening inthe front surface of the fitting room 21 is an entrance 22 through whicha customer comes in and out. The fitting room 21 includes a clothcurtain 23 that opens and closes the entrance 22. In the fitting room 21shown in FIG. 2, since the curtain 23 is open, the inside of the fittingroom 21 is exposed via the entrance 22. A full-length mirror 24 thatreflects the customer when the customer tries an apparel article on islocated on a wall on a rear side in the fitting room 21. A light 25,which is a fluorescent lamp, is located in a position above thefull-length mirror 24.

The fitting room terminal 101 is located on one sidewall in the fittingroom 21. The fitting room terminal 101 displays information to thecustomer in the fitting room 21 and receives operation input of thecustomer.

The fitting room terminal 101 includes a thick flat housing 102. Thehousing 102 includes an LCD 103 serving as a display unit. A touch panel104 serving as an operation input unit is arranged on a display surfaceof the LCD 103. The housing 102 incorporates a card reader 161 (see FIG.4) serving as a reader along a card reading groove 105 on the right sideof the LCD 103. The card reader 161 reads and acquires data of acustomer ID stored by a magnetic stripe 52 of the member card 51 as amagnetic card that slides along the card reading groove 105. Thecustomer ID is a code peculiar to each customer given to the customer byan apparel store when the customer becomes a member of the apparelstore.

An RFID reader writer 181 for performing radio communication with theRFID tag 41 is located in a position below the fitting room terminal101. The RFID reader writer 181 is connected to the fitting roomterminal 101 located in a position above the RFID reader writer 181. TheRFID reader writer 181 performs data communication with the fitting roomterminal 101.

The RFID tag 41 is attached to the apparel article 31, which is acommodity, as a price tag. The RFID reader writer 181 performs radiocommunication with the RFID tag 41 attached to the apparel article 31brought into the fitting room 21 by the customer. The RFID reader writer181 sets the inside of the fitting room 21 as a communication range.

The RFID tag 41 is a passive tag that does not incorporate a battery.The RFID tag 41 incorporates an IC chip 42 and a coil-like tag antenna43. The IC chip 42 stores data of a commodity ID for identifying acommodity.

The RFID reader writer 181 communicates with the RFID tag 41 accordingto an electromagnetic induction system that uses, for example, a 13.56MHz frequency band. The RFID reader writer 181 communicates with theRFID tag 41 by using voltage induced by induced magnetic fluxes of anantenna coil (not shown in the figure) of the RFID reader writer 181 andthe tag antenna 43. In a communication state, the RFID reader writer 181acquires and outputs the data of the commodity ID stored by the IC chip42. The data of the commodity ID output by the RFID reader writer 181 isinput to a CPU 151 (see FIG. 4) of the fitting room terminal 101.

The fitting room terminal 101 incorporates a communication interface 162(see FIG. 4) for performing data communication with the applicationserver 201, the database server 301, and the like via the network line15.

FIG. 4 is a block diagram of a hardware configuration of the fittingroom terminal 101. The fitting room terminal 101 includes a CPU 151serving as a control unit that executes various kinds of arithmeticprocessing and controls units of the fitting room terminal 101. The CPU151 is connected to a ROM 152 that permanently stores stationary datasuch as computer programs, a RAM 153 that rewritably stores variabledata and is used as a work area by the CPU 151, and a flash memory 154as a nonvolatile memory that holds data content even if the fitting roomterminal 101 is turned off. The flash memory 154 stores various computerprograms and various files.

The CPU 151 is connected to the LCD 103, the touch panel 104, the cardreader 161, the communication interface 162, and the RFID reader writer181 via various input and output circuits (all of which are not shown inthe figure), respectively. The CPU 151 controls the operation of the LCD103, the touch panel 104, the card reader 161, the communicationinterface 162, and the RFID reader writer 181.

The CPU 151 of the fitting room terminal 101 accesses, during processingexecuted according to the description of the computer programs, filesstored by the HDD (not shown in the figure) of the database server 301.

Various files stored by the HDD (not shown in the figure) of thedatabase server 301 are explained with reference to FIGS. 5 to 10.

FIG. 5 is a schematic diagram of a data structure of a customer file F1.The customer file F1 stores “customer name”, “sex”, and “age” of acustomer, who is a member of the apparel store, in association with“customer ID” for identifying the customer. Information stored in thecustomer file F1 is information provided to the apparel store by thecustomer when the customer becomes a member of the apparel store. Thecustomer file F1 may store other kinds of information (e.g., an addressand an email address) in association with “customer ID”.

FIG. 6 is a schematic diagram of a data structure of a commodity fileF2. The commodity file F2 stores “commodity name” and “unit price” of acommodity in association with “commodity ID” peculiar to each commodity.Commodity sales data processing executed by the POS terminal 501 isprocessing for acquiring, from the commodity file F2, data of “commodityname” and “unit price” corresponding to a commodity ID scanned by thescanner 502 and calculating a settlement amount.

In the commodity sales data processing, the POS terminal 501 calculatesa point equivalent to cash that increases and decreases according to anincrease and a decrease in the settlement amount. A point managementfile F3 (see FIG. 7) stores the point in association with a customer ID.When the commodity sales data processing is executed, the card reader503 reads the member card 51 and acquires data of the customer ID.

FIG. 7 is a schematic diagram of a data structure of the pointmanagement file F3. The point management file F3 stores “point”, “pointupdate date” indicating date and time of update of data of the point,and “update reason” in association with “customer ID”. When a pointderived from a settlement amount is calculated, the point managementfile F3 stores [settlement amount] as “update reason”. When a pointderived from a questionnaire explained later is granted, the pointmanagement file F3 stores [questionnaire] as “update reason”.

The files shown in FIGS. 5 to 7 are files mainly accessed by the POSterminal 501. Files mainly accessed by the fitting room terminal 101 areexplained with reference to FIGS. 8 to 10.

FIG. 8 is a schematic diagram of a data structure of aquestionnaire-information-by-clientele file F4. Thequestionnaire-information-by-clientele file F4 and aquestionnaire-information-by-commodity file F5 (see FIG. 9) explainedlater store data of questionnaire information that is a basis ofinformation displayed by the LCD 103 of the fitting room terminal 101.The LCD 103 of the fitting room terminal 101 displays, to a customer inthe fitting room 21, questionnaire information suitable for the customerand a commodity brought into the fitting room 21 by the customer.

The questionnaire-information-by-clientele file F4 stores questionnaireinformation for each of four clienteles (“male: young”, “male: adult”,“female: young”, and “female: adult”). “Young” means the age of 25 yearsold or under. “Adult” means the age of 26 years old or over.

The questionnaire information includes [question] and plural [answers]to the question as basic components. For example, one kind ofquestionnaire information for “male: young” has four [answers], i.e.,“check whether there is a new commodity”, “intend to buy a specificcommodity”, “without any definite purpose”, and “others”, to [question]“what brings you to our store today?”. A peculiar question code foridentifying a question of questionnaire information “QCMY1” is attachedto [question] “what brings you to our store today?”. Answer codes “A1”to “A4” are attached to [answers]. Even if a question is the same,contents and expressions of answers are different if clienteles aredifferent. For example, one kind of questionnaire information for “male:adult” has four [answers], i.e., “accompanying the wife”, “intend to buya specific commodity”, “looking at newspaper ads”, and “others”, whichare different from [answers] for “male: young”, to [question] “whatbrings you to our store today?”.

One kind of questionnaire information for “male: young” does not havecontent of [answer] to [question (QCMY2)] “keeping this to yourself,which commodity do you neither like nor dislike” (in FIG. 8, indicatedby a blank space of a broken line frame). When the fitting room terminal101 acquires data of questionnaire information, a commodity name of theapparel article 31 in the fitting room 21 corresponds to the content of[answer] indicated by the blank space of the broken line frame shown inFIG. 8.

The questionnaire-information-by-clientele F4 stores plural (n) kinds ofquestionnaire information for each clientele. Therefore, the LCD 103 ofthe fitting room terminal 101 displays questionnaire informationsuitable for a clientele of a customer in the fitting room 21.

FIG. 9 is a schematic diagram of a data structure of thequestionnaire-information-by-commodity file F5. Thequestionnaire-information-by-commodity file F5 stores questionnaireinformation for each commodity ID. For convenience of illustration, inFIG. 9, a commodity name is also written together with a commodity ID.

The questionnaire information includes [question] and plural [answers]to the question as basic components. For example, one kind ofquestionnaire information for a commodity ID “1234” of an ABC jacket hasfour [answers], i.e., “cloth”, “design”, “color”, and “price”, to[question] “which part of the jacket do you neither like nor dislike?”.When a customer brings the ABC jacket into the fitting room 21, the LCD103 of the fitting room terminal 101 displays the questionnaireinformation. A peculiar question code for identifying a question ofquestionnaire information “Q12341” is attached to [question] “which partof the jacket do you neither like nor dislike?”. The question code“Q12341” is derived from a commodity ID (1234) and a number (first) of aquestion.

For [question (Q12341)] “which part of the jacket do you neither likenor dislike?”, a different question expression “which part of the jacketdon't you like?” is prepared in advance. The former is selected anddisplayed when a clientele of a customer in the fitting room 21 is“young”. The latter is selected and displayed when the clientele is“adult”. Different question expressions are also prepared forquestionnaire information of other commodity IDs.

When the LCD 103 of the fitting room terminal 101 displays questionnaireinformation, a customer can select [answer] to [question] including thequestionnaire information displayed by the LCD 103 by operating thetouch panel 104. A questionnaire answer file F6 (see FIG. 10) as astorage area sequentially stores [question] displayed by the LCD 103 and[answer] selected by the customer.

FIG. 10 is a schematic diagram of a data structure of the questionnaireanswer file F6. The questionnaire answer file F6 stores “question code”and “answer code” in association with “answer date and time” and“customer ID”. When a customer in the fitting room 21 selects [answer]to [question] of questionnaire information displayed by the LCD 103 ofthe fitting room terminal 101 by operating the touch panel 104, thequestionnaire answer file F6 stores “question code” of [question] and“answer code” of [answer] in association with “customer ID” foridentifying the customer. The questionnaire answer file F6 storesoperation date and time of the touch panel 104 as “answer date andtime”.

A customer brings one or two or more apparel articles 31 displayed inthe apparel store into the fitting room 21 to consider purchase of theapparel articles 31. Processing executed by the CPU 151 of the fittingroom terminal 101 when the customer brings the apparel article 31 intothe fitting room 21 is explained.

FIG. 11 is a flowchart of an example of processing executed by the CPU151 of the fitting room terminal 101. The CPU 151 of the fitting roomterminal 101 waits for acquisition of data of a commodity ID (Act 101).When the customer brings the apparel article 31 into the fitting room21, the REID reader writer 181 communicates with the RFID tag 41attached to the apparel article 31 in the fitting room 21, acquires dataof a commodity ID stored by the IC chip 42 incorporated in the RFID tag41, and outputs the data of the commodity ID to the fitting roomterminal 101. The CPU 151 of the fitting room terminal 101 acquires thedata of the commodity ID. The RAM 153 stores the data of the commodityID acquired by the CPU 151 of the fitting room terminal 101. When thecustomer brings two or more apparel articles 31 into the fitting room21, the CPU 151 of the fitting room terminal 101 acquires data ofcommodity IDs from the RFID tags 41 attached to the apparel articles 31.The CPU 151 of the fitting room terminal 101 acquires plural commodityIDs.

When the data of the commodity ID is acquired (Yes in Act 101), the CPU151 of the fitting room terminal 101 causes the LCD 103 to display ascan instruction S (see FIG. 12) (Act 102).

FIG. 12 is a schematic diagram of a screen example of the LCD 103 of thefitting room terminal 101 that displays the scan instruction S. The scaninstruction S instructs the customer in the fitting room 21 to slide themember card 51 along the card reading groove 105. The scan instruction Sincludes characters “please scan the member card”, a pattern thatsupports scan operation, and a cancel button S1 for displayingcharacters “nonmember”.

Referring back to FIG. 11, when the customer slides the member card 51along the card reading groove 105 according to the scan instruction S(see FIG. 12) displayed by the LCD 103, the card reader 161 reads dataof a customer ID stored by the magnetic stripe 52 of the member card 51and outputs the data of the customer ID to the CPU 151. The CPU 151 ofthe fitting room terminal 101 acquires the data of the customer ID andcauses the RAM 153 to store the data of the customer ID (Yes in Act103).

When the customer touches the cancel button S1 (see FIG. 12) forcancellation of the scan instruction S through the touch panel 104, theCPU 151 of the fitting room terminal 101 finishes the processing withoutacquiring the data of the customer ID (No in Act 103). When theprocessing is finished, the LCD 103 displays information forrecommending the customer to become a member (not shown in the figure).

When the data of the customer ID is acquired (Yes in Act 103), the CPU151 of the fitting room terminal 101 executes processing for acquiringquestionnaire information to be displayed on the LCD 103 (questionnaireinformation acquisition processing) (Act 104). The questionnaireinformation acquisition processing is explained with reference to FIG.13.

FIG. 13 is a schematic diagram of processing content of thequestionnaire information acquisition processing. As shown in a firsttable from the top in the RAM 153 shown in FIG. 13, the RAM 153 stores acustomer ID (M1111) and commodity IDs (1234 and 5678) that are alreadyacquired.

As shown in a second table from the top of the RAM 153 shown in FIG. 13,first, the CPU 151 of the fitting room terminal 101 accesses thecustomer file F1 (see FIG. 5). The CPU 151 of the fitting room terminal101 acquires data of “sex” and “age” corresponding to the customer IDstored by the RAM 153 from the customer file F1 and causes the RAM 153to store the data. In this way, the CPU 151 of the fitting room terminal101 acquires “sex” and “age” of the customer in the fitting room 21. Anexample in which “sex” is male and “age” is 19 is explained below.

As shown in a third table from the top of the RAM 153 shown in FIG. 13,the CPU 151 of the fitting room terminal 101 accesses thequestionnaire-information-by-clientele file F4 (see FIG. 8). Since “sex”is male and “age” is 19, the CPU 151 of the fitting room terminal 101acquires the questionnaire information ([question] and [answer])concerning “male: young” from the questionnaire-information-by-clientelefile F4 and causes the RAM 153 to store the data. The RAM 153 does notstore data of [answer] to [question] (keeping this to yourself, whichcommodity do you neither like nor dislike?) identified by the questioncode “QCMY2”).

As shown in a fourth table from the top of the RAM 153 shown in FIG. 13,the CPU 151 of the fitting room terminal 101 accesses the commodity fileF2 (see FIG. 6). The CPU 151 of the fitting room terminal 101 acquiresdata of “commodity name” corresponding to the commodity ID stored by theRAM 153 from the commodity file F2, applies the acquired “commodityname” as [answer] to [question] (keeping this to yourself, whichcommodity do you neither like nor dislike?) identified by the questioncode “QCMY2”, and causes the RAM 153 to store the acquired “commodityname”. The CPU 151 of the fitting room terminal 101 causes the RAM 153to store the acquired “commodity name” in association with an answercode. The CPU 151 of the fitting room terminal 101 also causes the RAM153 to store an answer “none” in association with an answer code.

As shown in a fifth table from the top of the RAM 153 shown in FIG. 13,the CPU 151 of the fitting room terminal 101 accesses thequestionnaire-information-by-commodity file F5 (see FIG. 9). The CPU 151of the fitting room terminal 101 acquires data of questionnaireinformation “[question] and [answer]” corresponding to the commodity IDstored by the RAM 153 from the questionnaire-information-by-commodityfile F5 and causes the RAM 153 to store the data.

Referring back to FIG. 11, the CPU 151 of the fitting room terminal 101executes questionnaire answer selection processing (Act 105). In thequestionnaire answer selection processing, the CPU 151 of the fittingroom terminal 101 causes the LCD 103 to display the questionnaireinformation acquired in the questionnaire information acquisitionprocessing in Act 104 and receives answer selection by the customerthrough touch operation on the touch panel 104. The questionnaire answerselection processing is explained with reference to FIG. 14.

FIG. 14 is a schematic diagram of a screen transition example of the LCD103 of the fitting room terminal 101 in the questionnaire answerselection processing. In the questionnaire answer selection processing,the CPU 151 of the fitting room terminal 101 causes the LCD 103 tosequentially display the questionnaire information (see FIG. 13), thedata of which is store by the RAM 153, as questionnaire information E.Each piece of the questionnaire information E includes a question E1 andplural answers E2.

First, the CPU 151 causes the LCD 103 to display the questionnaireinformation (see the third table from the top of the RAM 153 shown inFIG. 13), the data of which is stored by the RAM 153, as firstquestionnaire information E for the customer in the fitting room 21.

As shown in a first row from the top of FIG. 14, the LCD 103 displays,as the questionnaire information E, the question E1 “Q. What brings youto our store today?” and the plural answers E2 “A1. Check whether thereis a new commodity”, “A2. Intend to buy a specific commodity”, and thelike.

When the CPU 151 determines that the answer E2 “A. Check whether thereis a new commodity” is selected through the touch operation on the touchpanel 104, the CPU 151 causes the RAM 153 to store a question code ofthe question E1 and an answer code of the answer E2 “A1. Check whetherthere is a new commodity” in association with each other.

Subsequently, the CPU 151 causes the LCD 103 to display thequestionnaire information (see the fourth table from the top of the RAM153 shown in FIG. 13), the data of which is stored by the RAM 153, asthe questionnaire information E concerning the apparel article 31 in thefitting room 21.

As shown in a second row from the top of FIG. 14, the LCD 103 displaysthe question E1 “Q. Keeping this to yourself, which commodity do youneither like nor dislike?” and the answers E2 “A1. ABC jacket”, “A2. ABCshirt”, and “A3. None” as the questionnaire information E.

When the CPU 151 determines that the answer E2 “A3. None” is selectedthrough the touch operation on the touch panel 104, the CPU 151 causesthe RAM 153 to store a question code of the question E1 and an answercode of the answer E2 “A3. None” in association with each other. The CPU151 erases the questionnaire information E from the LCD 103 and finishesthe questionnaire answer selection processing.

However, when the CPU 151 determines that, for example, the answer E2“A1. ABC jacket” is selected through the touch operation on the touchpanel 104, the CPU 151 causes the RAM 153 to store the question code ofthe question E1 and an answer code of the answer E2 “A1. ABC jacket” inassociation with each other. The CPU 151 causes the LCD 103 to displaythe questionnaire information (see the fifth table from the top of theRAM 153 shown in FIG. 13), the data of which is stored by the RAM 153,as the questionnaire information E concerning the ABC jacket.

As shown in a third row from the top of FIG. 14, the LCD 103 displaysthe question E1 “Q. Which part of the jacket do you neither like nordislike?” and the answers E2 “A1. Cloth”, “A2. Design”, “A3. Color”, and“A4. Price” as the questionnaire information E.

When the CPU 151 determines that the answer E2 “A2. Design” is selectedthrough the touch operation on the touch panel 104, The CPU 151 causesthe RAM 153 to store a question code of the question E1 and an answercode of the answer E2 “A2. Design” in association with each other. TheCPU 151 causes the LCD 103 to display the questionnaire information Efor finishing the answer selection by the customer.

As shown in a fourth row from the top of FIG. 14, the LCD 103 displaysthe question E1 “Q. Is there other commodity that you neither like nordislike?” and the answers E2 “A1. Yes” and “A2. Not any more” as thequestionnaire information E.

When the CPU 151 determines that the answer E2 “A1. Yes” is selectedthrough the touch operation, the CPU 151 resets the screen display ofthe LCD 103 to the questionnaire information E concerning the apparelarticle 31 in the fitting room 21.

When the CPU 151 determines that the answer E2 “A2. Not any more” isselected through the touch operation, the CPU 151 erases thequestionnaire information E from the LCD 103 and finishes thequestionnaire answer selection processing.

In finishing the questionnaire answer selection processing, the CPU 151of the fitting room terminal 101 accesses the questionnaire answer fileF6 (see FIG. 10). The CPU 151 causes the questionnaire answer file F6 tostore the question code, which the CPU 151 causes the RAM 153 to storeduring the questionnaire answer selection processing, as “questioncode”. The CPU 151 causes the questionnaire answer file F6 to store theanswer code, which the CPU 151 causes the RAM 153 to store during thequestionnaire answer selection processing, as “answer code”. The CPU 151causes the questionnaire answer file F6 to store the customer ID (seethe first table from the top of the RAM 153 shown in FIG. 13), which theCPU 151 acquires from the member card 51 and causes the RAM 153 tostore, as “customer ID”. The CPU 151 causes the questionnaire answerfile F6 to store date and time of data storage in the questionnaireanswer file F6 as “answer date and time”. “Answer date and time” may bedate and time when the customer actually operates the fitting roomterminal 101.

After the questionnaire answer selection processing, the CPU 151 of thefitting room terminal 101 executes point grant processing (Act 106).

In the point grant processing in Act 106, the CPU 151 of the fittingroom terminal 101 accesses the point management file F3 (see FIG. 7).The CPU 151 of the fitting room terminal 101 adds a set point (e.g., 3points) to “point” corresponding to “customer ID”, which the CPU 151causes the RAM 153 to store in Act 103, and updates “point”. The CPU 151causes the point management file F3 to store update date and time of thepoint as “point update date”. Further, the CPU 151 causes the pointmanagement file F3 to store [questionnaire] as “update reason”corresponding to the update.

When the point grant processing (Act 106) is finished, the CPU 151 ofthe fitting room terminal 101 causes the LCD 103 to display endnotification information Z (see FIG. 15) for notifying the customer ofthe end of the processing in the fitting room terminal 101 (Act 107) andfinishes the processing.

FIG. 15 is a schematic diagram of a screen example of the LCD 103 of thefitting room terminal 101 that displays the end notification informationZ. The end notification information Z includes characters “Thequestionnaire ends. Thank you very much”. When the customer looks at theend notification information Z, the customer can recognize that thedisplay of the questionnaire information E (see FIG. 14) on the LCD 103of the fitting room terminal 101 is finished and the selection operationfor the answer E2 via the touch panel 104 is finished.

Further, the end notification information Z includes characters “As atoken of gratitude to answer selection, we present you <3 points>”.According to the end notification information Z, the customer canrecognize the point grant through the answer selection in the fittingroom terminal 101. For the customer, the point grant is an incentive toan answer to the questionnaire. Therefore, it can be expected that “thecustomer willingly answers a questionnaire in the fitting room 21 whenthe customer visits the store for shopping next time”.

In the point grant with [questionnaire] set as “update reason”, a dailyupper limit is set for the number of points to be granted. For example,when 3 points are granted every time, an upper limit of pints per oneday is set to 9 points. By setting the daily upper limit to the numberof points to be granted, even if a customer operates the fitting roomterminal 101 in the fitting room 21 and answers a questionnaire manytimes in one day, the customer can only receive 9 points (3 points □three times) at the maximum. When the point management file F3 stores[questionnaire] in “update reason” three times in one day for a certaincustomer (customer ID), it is regarded that the upper limit is reached.Therefore, the point management file F3 also stores the number of timesof storage in one day of [questionnaire] in “update reason” andinformation indicating that the upper limit is reached in associationwith the customer ID. In the point grant processing, when the CPU 151 ofthe fitting room terminal 101 accesses the point management file F3, ifthe CPU 151 determines that the point management file F3 stores theinformation indicating that the upper limit is reached, the CPU 151 ofthe fitting room terminal 101 does not grant points according to ananswer to the questionnaire. The customer is not refused to answer thequestionnaire many times.

A store clerk can check content of the data stored by the questionnaireanswer file F6 by causing the LCD 402 of the client terminal 401 todisplay the content of the data. A CPU (not shown in the figure) of theclient terminal 401 accesses the questionnaire answer file F6 via thenetwork line 15, acquires the data stored by the questionnaire answerfile F6, and provides the LCD 402 with the content of the acquired data.

The CPU of the client terminal 401 acquires, concerning the data storedby the questionnaire answer file F6, only data in a specific period(from X day of X month to Y day of Y month) or acquires only datarelated to a specific commodity (commodity ID). Then, the LCD 402 of theclient terminal 401 provides information display with limited items.

As explained above, according to this embodiment, when the customerbrings the apparel article 31 into the fitting room 21, the CPU 151 ofthe fitting room terminal 101 acquires, with the RFID reader writer 181,the data of the commodity ID from the RFID tag 41 attached to theapparel article 31 in the fitting room 21. The LCD 103 displays thequestionnaire information E (the question E1 and the answers E2). Thecustomer selects the answer E2 to the question E1 by operating the touchpanel 104. The questionnaire answer file F6 stores “question code” ofthe question E1 and “answer code” of the answer E2 in association witheach other. The store clerk can acquire qualitative informationconcerning sales such as an answer to a question “what are youdissatisfied with about the commodity?” by referring to thequestionnaire answer file F6.

The customer can operate the touch panel 104 and select an answerwithout minding public eyes in the fitting room 21. Therefore, ananswer, selection of which is determined by the CPU 151, reflects anhonest opinion of the customer.

The store clerk can check the data content stored by the questionnaireanswer file F6 by causing the LCD 402 or the like of the client terminal401 to display the data content. Therefore, the store clerk can make useof the data content stored by the questionnaire answer file F6 forexpansion of commodities sold in the store in future.

The questionnaire information E displayed by the LCD 103 of the fittingroom terminal 101 relates to the apparel article 31 brought into thefitting room 21 by the customer and corresponds to a clientele to whichthe customer in the fitting room 21 belongs. Therefore, the store clerkcan acquire appropriate information.

The CPU 151 of the fitting room terminal 101 does not have to directlyaccess the various files included in the database server 301.

Another example of the questionnaire information acquisition processing(Act 104 in FIG. 11; see FIG. 13) is explained. The CPU 151 of thefitting room terminal 101 instructs the application server 201 toacquire questionnaire information. A CPU (not shown in the figure) ofthe application server 201 acquires necessary data from thequestionnaire-information-by-clientele file F4 and thequestionnaire-information-by-commodity file F5 included in the databaseserver 301. The CPU of the application server 201 transmits the dataacquired from the questionnaire-information-by-clientele file F4 and thequestionnaire-information-by-commodity file F5 to the fitting roomterminal 101. The CPU 151 of the fitting room terminal 101 receives, viathe communication interface 162, the data transmitted by the applicationserver 201 and causes the RAM 153 to store the data.

Another example of the questionnaire answer selection processing (Act105 in FIG. 11; see FIG. 14) is explained. In finishing thequestionnaire answer selection processing, the CPU 151 of the fittingroom terminal 101 transmits the data of the question code and the answercode, which are stored by the RAM 153 during the questionnaire answerselection processing, to the application server 201 in association witheach other. The CPU of the application server 201 causes thequestionnaire answer file F6 (see FIG. 10) of the database server 301 tostore the data transmitted by the fitting room terminal 101.

Another example of the point grant processing (Act 106 in FIG. 11) isexplained. The CPU 151 of the fitting room terminal 101 instructs theapplication server 201 to access the point management file F3 and grantpoints.

Obviously, numerous modifications and variations of the presentinvention are possible in light of the above teachings. It is thereforeto be understood that within the scope of the appended claims, theinvention may be practiced otherwise than as specifically describedherein.

1. A fitting room terminal comprising: a display unit that displaysinformation in a fitting room; an operation input unit that receivesoperation input of information in the fitting room; an RFID readerwriter that performs radio communication with an RFID tag, which isattached to a commodity and stores data of a commodity ID foridentifying the commodity, and sets a radio communication range in aninside of the fitting room; a control unit that (i) acquires data of acommodity ID from an RFID tag attached to a commodity in the fittingroom via the RFID reader writer, (ii) acquires data of questionnaireinformation including a question regarding the acquired data of thecommodity ID and plural answers to the question from a questionnaireinformation file that stores the data of the questionnaire information,and (iii) causes the display unit to display the acquired questionnaireinformation, waits for selection of one or two or more answers, whichare included in the questionnaire information displayed by the displayunit, by operation input in the operation input unit, and causes astorage area to store the answers selected by the operation input in theoperation input unit; and a reader that reads data from a medium, whichstores data of a customer ID for identifying a customer, and outputs thedata, wherein the control unit adds, by storing in the storage area ofthe answer selected by the operation input in the operation input units,a set point to points stored by a point management file that storescustomer IDs and points in association with each other, the points beingstored by the point management file in association with a customer IDsame as the customer ID output by the reader.
 2. The terminal accordingto claim 1, wherein the questionnaire information file stores data ofthe questionnaire information concerning the commodity identified by thecommodity ID in association with the commodity ID, and the control unitacquires, in acquiring the data of the questionnaire information fromthe questionnaire information file according to the acquisition of thedata of the commodity ID, data of the questionnaire informationcorresponding to the acquired commodity ID from the questionnaireinformation file.
 3. The terminal according to claim 1, wherein thequestionnaire information file stores data of the questionnaireinformation concerning a type of the customer in association with thetype, and the control unit acquires, in acquiring the data of thequestionnaire information from the questionnaire information fileaccording to the acquisition of the data of the commodity ID, data ofthe questionnaire information corresponding to the type of the customeridentified by the customer ID, which is output by the reader, from thequestionnaire information file.
 4. The terminal according to claim 2,wherein the questionnaire information file stores data of thequestionnaire information concerning a type of the customer inassociation with the type, and the control unit acquires, in acquiringthe data of the questionnaire information from the questionnaireinformation file according to the acquisition of the data of thecommodity ID, data of the questionnaire information corresponding to thetype of the customer identified by the customer ID, which is output bythe reader, from the questionnaire information file.
 5. The terminalaccording to claim 3, wherein the medium is a card that stores data, andthe reader is a card reader that reads and outputs the data stored bythe card.
 6. The terminal according to claim 4, wherein the medium is acard that stores data, and the reader is a card reader that reads andoutputs the data stored by the card.
 7. A job supporting systemcomprising: a server including a questionnaire information file thatstores data of questionnaire information including a question and pluralanswers to the question; and a fitting room terminal that communicateswith the server, wherein the fitting room terminal includes: a displayunit that displays information in a fitting room; an operation inputunit that receives operation input of information in the fitting room;an RFID reader writer that performs radio communication with an RFIDtag, which is attached to a commodity and stores data of a commodity IDfor identifying the commodity, and sets a radio communication range inan inside of the fitting room; a control unit that (i) acquires data ofa commodity ID from an RFID tag attached to a commodity in the fittingroom via the RFID reader writer, (ii) acquires the data of thequestionnaire information, associated with the acquired data of thecommodity ID, from the questionnaire information file, and (iii) causesthe display unit to display the acquired questionnaire information,waits for selection of one or two or more answers, which are included inthe questionnaire information displayed by the display unit, byoperation input in the operation input unit, and causes a storage areato store the answers selected by the operation input in the operationinput unit; and a reader that reads data from a medium, which storesdata of a customer ID for identifying a customer, and outputs the data,wherein the control unit adds, by storing in the storage area of theanswer selected by the operation input in the operation input units, aset point to points stored by a point management file that storescustomer IDs and points in association with each other, the points beingstored by the point management file in association with a customer IDsame as the customer ID output by the reader.
 8. The system according toclaim 7, wherein the questionnaire information file stores data of thequestionnaire information concerning the commodity identified by thecommodity ID in association with the commodity ID, and the control unitacquires, in acquiring the data of the questionnaire information fromthe questionnaire information file according to the acquisition of thedata of the commodity ID, data of the questionnaire informationcorresponding to the acquired commodity ID from the questionnaireinformation file.
 9. The system according to claim 7, wherein thequestionnaire information file stores data of the questionnaireinformation concerning a type of the customer in association with thetype, and the control unit acquires, in acquiring the data of thequestionnaire information from the questionnaire information fileaccording to the acquisition of the data of the commodity ID, data ofthe questionnaire information corresponding to the type of the customeridentified by the customer ID, which is output by the reader, from thequestionnaire information file.
 10. The system according to claim 8,wherein the questionnaire information file stores data of thequestionnaire information concerning a type of the customer inassociation with the type, and the control unit acquires, in acquiringthe data of the questionnaire information from the questionnaireinformation file according to the acquisition of the data of thecommodity ID, data of the questionnaire information corresponding to thetype of the customer identified by the customer ID, which is output bythe reader, from the questionnaire information file.
 11. The systemaccording to claim 9, wherein the medium is a card that stores data, andthe reader is a card reader that reads and outputs the data stored bythe card.
 12. The system according to claim 10, wherein the medium is acard that stores data, and the reader is a card reader that reads andoutputs the data stored by the card.
 13. An information acquiring methodcomprising: a control unit acquiring data of a commodity ID from an RFIDtag attached to a commodity in a fitting room via an RFID reader writer,the RFID reader writer performing radio communication with an RFID tag,which is attached to a commodity and stores data of a commodity ID foridentifying the commodity, and setting a radio communication range in aninside of the fitting room; the control unit acquiring data ofquestionnaire information including a question regarding the acquireddata of the commodity ID and plural answers to the question from aquestionnaire information file that stores the data of the questionnaireinformation; the control unit causing a display unit to display theacquired questionnaire information, waiting for selection of one or twoor more answers, which are included in the questionnaire informationdisplayed by the display unit, by operation input in the operation inputunit, and causing a storage area to store the answers selected by theoperation input in the operation input unit, the display unit displayinginformation in the fitting room and the operation input unit receivingoperation input of information in the fitting room; and the control unitadding, by storing in the storage area of the answer selected by theoperation input in the operation input units, a set point to pointsstored by a point management file that stores customer IDs and points inassociation with each other, the points being stored by the pointmanagement file in association with a customer ID same as a customer IDoutput by a reader, the reader reading data from a medium, which storesdata of a customer ID for identifying a customer, and outputting thedata.
 14. The method according to claim 13, wherein the questionnaireinformation file stores data of the questionnaire information concerningthe commodity identified by the commodity ID in association with thecommodity ID, and the control unit acquires, in acquiring the data ofthe questionnaire information from the questionnaire information fileaccording to the acquisition of the data of the commodity ID, data ofthe questionnaire information corresponding to the acquired commodity IDfrom the questionnaire information file.
 15. The method according toclaim 13, wherein the questionnaire information file stores data of thequestionnaire information concerning a type of the customer inassociation with the type, and the control unit acquires, in acquiringthe data of the questionnaire information from the questionnaireinformation file according to the acquisition of the data of thecommodity ID, data of the questionnaire information corresponding to thetype of the customer identified by the customer ID, which is output bythe reader, from the questionnaire information file.
 16. The methodaccording to claim 14, wherein the questionnaire information file storesdata of the questionnaire information concerning a type of the customerin association with the type, and the control unit acquires, inacquiring the data of the questionnaire information from thequestionnaire information file according to the acquisition of the dataof the commodity ID, data of the questionnaire information correspondingto the type of the customer identified by the customer ID, which isoutput by the reader, from the questionnaire information file.